Laundryville ("we", "us", "our") operates the website Laundryville.co and provides laundry, wash-and-fold, pickup & delivery, and related services at our Louisville, Colorado location (635 E South Boulder Rd, Louisville, CO 80027). This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices about that information. By using our website or services, you agree to the practices described here.
We collect information to provide and improve our services, to process payments, to communicate with you, and to keep your orders and accounts secure.
Contact details: name, phone number (e.g. (720) 603-1615), email address (if provided), and mailing address when you place an order or set up pickup/delivery.
Account & service info: any account username or password you create on our site or third-party app integrations, your pick-up/drop-off instructions, laundry preferences (detergent type, special care), and order history.
Payment information: when you pay us (including QR-code, mobile pay, card, or in-person), we collect payment details necessary to process the transaction. We may use a third-party payment processor for payments (see “Third-Party Services” below) — Laundryville does not store full card numbers on our servers.
Communications: messages, comments, or other information you provide when you contact us via phone, email, contact form, or in person.
Usage data: pages you visit on our site, the date and time of your visit, browser and device information, IP address, and referral source.
Analytics & cookies: we use cookies and similar technologies to analyze site traffic and improve the user experience (see Cookies section).
Location data: when you use location features (for example, mapping or directions to 635 E South Boulder Rd), we may collect approximate location information from your device when you permit it.
We use collected information to:
Provide, operate, and maintain our services (including scheduling pickups/deliveries, processing wash & fold orders, and managing accounts).
Process payments and send receipts.
Communicate with you about your orders, appointments, service updates, and promotions (only if you opt in).
Improve and personalize our website, services, and marketing.
Monitor and prevent fraud, abuse, or other prohibited activities.
Comply with legal obligations.
For users in jurisdictions that require a legal basis (for example, certain international visitors), we process personal data based on:
The performance of a contract (e.g., fulfilling an order or delivering laundry).
Your consent (for marketing communications and optional features).
Our legitimate interests (providing, securing, and improving services).
Compliance with legal obligations.
We and our partners use cookies, pixels, and similar technologies to understand how our site is used, to store preferences, and to make the site work better. Types include:
Essential cookies: necessary for site functionality.
Performance & analytics cookies: to measure site usage (e.g., Google Analytics).
Functional cookies: to remember preferences (e.g., language, login).
Most browsers allow you to block or delete cookies via settings; note that disabling some cookies may limit site functionality.
We may share information with:
Payment processors and financial partners to process transactions.
Service providers who perform services on our behalf (e.g., scheduling, SMS/email notifications, hosting, analytics).
Legal or safety reasons — when required by law, to respond to legal requests, or to protect the safety, rights, or property of Laundryville, our customers, or others.
We do not sell your personal information to third parties for their own marketing purposes.
You have choices about how we use your data:
Access & correction: contact us to review or correct personal information we hold about you.
Opt out of marketing: unsubscribe from emails or texts via the link or instructions contained in the message.
Delete your data: request deletion of your account or personal data, subject to legal record-keeping requirements (we may retain certain data for legitimate business or legal reasons).
Do Not Track: most browsers include a “Do Not Track” setting; our site does not currently respond differently to Do Not Track signals, but you can control cookies in your browser settings.
If you wish to exercise any of these rights, contact us (see Contact Information below).
We retain personal data as long as necessary to provide services and fulfill the purposes described in this policy, including for legal, accounting, or reporting requirements. For example, transactional and billing records are kept to comply with tax and accounting rules.
We take commercially reasonable measures to protect your information. We use secure connections (HTTPS), access controls, and industry-standard procedures to protect data. However, no internet transmission or storage system is completely secure — we cannot guarantee absolute security. If a security breach affecting your personal information occurs, we will notify you and authorities as required by law.
Laundryville accepts QR-code and mobile payments at our Louisville location and through supported payment partners. When you pay via QR or mobile app, the payment information is processed by our payment provider; Laundryville receives confirmation of payment and order details but does not store full card data on our servers. For questions about payments, contact our Help Center.
Our services are directed to adults and families; we do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected a child’s information in error, contact us and we will take steps to remove it.
Laundryville is based in the United States (Louisville, CO). If your information is transferred outside your country for processing (for example, to service providers), we will take steps to ensure appropriate protections are in place.
Our website may contain links to third-party sites (e.g., social media, review platforms). We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing personal information.
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective date” at the top and, where appropriate, provide notice (for example, on our website) so you are aware of material changes.
If you have questions, requests, or concerns about this Privacy Policy or your personal information, please contact us:
Laundryville
635 E South Boulder Rd, Louisville, CO 80027
Phone: (720) 603-1615
Hours: Open daily 7:00 AM – 9:00 PM (Last wash starts at 8:00 PM)
Or use our website Contact page: https://www.laundryville.co/contact-us/
